What kind of payment method may use?

We currently accept the following forms of payment:
– PayPal: Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

What if my payment has failed?

There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team at contact us with the subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can).

ORDER


Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order. You will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team at contact us with subject ‘Order Checking’.

Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team at contact us with subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us at contact us with subject ‘Order Whereabouts’ as the concern.

Can I make changes to or cancel my order once it’s been placed?

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As it is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further inquiries, please contact our Customer Service Team at contact us with subject ‘Order Support’

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